TRAINING / TECHNICAL SUPPORT
Our automatic analysers operate as satisfactory as we educate customers
in the application of new technique. Newcomers in automatic analysis
but also bigger installations may require additional guidance after
training, to help with upcoming questions. Well experienced users
on the other hand may quickly gain autonomy after instruction training,
following the user manual. We tune education support individually,
to assure fast formation of reliable knowledge.
High quality components and the userfriendly design of our instruments
let appear classical service only sporadically. About 90% of service
requests concern questions about the method application or problems
where the solution is found in instrument operation. The majority
of such questions can be solved by hotline support using modern
communication. The technical and application know-how for fast reaction
exists in Salzburg.
AVAILABILITY AND QUALITY OF COMPONENTS
The practical use of automatic analysers is for daily routine work.
Consumables and spares to maintain ready-for-operation must be provided
with high availability. We answer this customer requirement by standardising
components, suitable organisation of stock and by local provision
of know-how. We save stable and tested quality of components by
the selection of appropriate suppliers, by systematic control of
specifications and by keeping serial or lot numbers where useful.
REGULAR SERVICE / QUALIFICATION TESTING
Quality management systems of accreditated laboratories require
suitability testing of instruments in regular intervals. Our service
carries out such qualification testing with appropriate equipment
and methods. The instrument status and the compliance with standard
performance specifications is proven in a report.
TEST ANALYSIS / ADAPTION OF METHODS
To carry out test measurements for the applied techniques of CFA,
SAA or LFA, demonstration instruments are regularely available in
Salzburg. Our customers for automatic analysers receive full support
in case of analytic method modification, what can be to change the
measured range, to modify methods of sample preparation or to change
to a different method. We provide such service from Salzburg as
we also build up our customer installations in our works.
Installing new CFA analysers Alliance Instruments take back in
some occassions old competition instruments (as Technicon Autoanalyzer).
With that, full operationable modules are available time-by-time,
offering a cost saving service alternative to users of such analysers.
The existing compatibility of CFA analysers regarding application
brings along, that manifold parts are available in original quality
also matching competition systems. If you are missing a part number
our service can help you.
For upgrading or modification of CFA methods, the real questions
usually are answered best when solving the analytical problem in
customer site. Alliance Instruments provides technical competence
back to top